All You Need
To Know
Shipping
Policy
Domestic Shipping
Small domestic shipments (1-2 items) are shipped through USPS First-Class mail, and larger shipments are usually sent using USPS Priority Mail. Typically, they arrive in 3-5 business days.
International Shipping
Small shipments sent internationally are shipped through USPS First-Class International, while larger shipments are sent using USPS Priority Mail International. Delivery time depends on a variety of factors, including the destination country and delays with customs. Unfortunately, we are unable to accommodate individual customs requests (marking as "gift", etc).
Refund & Exchange
Returns / Warranty
For health and safety reasons, we are unable to accept returned items except in cases where the item is D.O.A (dead on arrival). If you have received an item and it does not function correctly, please contact us within 1 days of receiving them and we will try to resolve your issue remotely. If that doesn't work, you may send them back to us for either a full refund or an exchange.
​
Refund Policy
If we are unable to resolve the issue with your item, they may be sent back to us for a full refund within 5 days of their delivery. The customer pays the return shipping. Please note that our return / refund policy does not apply to issues of cosmetic damage, including but not limited to scratches, dents and broken plastic.
Terms of Use
​
Relina's Secret Collection makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Relina's Secret Collection does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its web site or otherwise relating to such materials or on any sites linked to this site.
​